Sales
The Sales department plays a pivotal role in the success of BCI. Our team functions to bridge the gap between our potential customer’s needs, and the products and services BCI offers to fulfil those needs. Essentially, our sales team are hunters – constantly pursuing new opportunities to simultaneously grow our clients business alongside our own.
Our department is unique in that each day brings us new opportunities and challenges; we genuinely do learn something new every day. We are a group of highly motivated (and typically extroverted) individuals, so be prepared for some interesting conversations! In our roles, we aim to build loyalty and mutually beneficial partnerships through focusing on every client’s individual needs, and the value we can provide to them. We hold the belief that our clients’ success is our success, and pride ourselves on finding new and innovative ways to partner our clients towards their business growth.
“Seeing our clients’ businesses succeed as they use BCI brings about a great sense of satisfaction for me. I also get a sense of accomplishment when the team achieves our sales goals – this spurs me to do better! The Sales profession can be challenging and complex, but that’s exactly what I love about the job.” – Sharmaine S.D, Regional Sales Director
Marketing
The marketing department is responsible for communicating the latest business developments and new service lines to both our member base and also a wide array of businesses working within the construction market. We act as the middleman between the business and our clients and prospects, while also building our brand identity and presence within the market.
As one of the few departments that works with every other department and service line within BCI, across all regions and countries, Marketing has an unique overview at everything that is happening within the business. Using this information, we are able to create relevant messages to distribute to the market about the wide range of services and solutions BCI offer to help businesses working within the industry succeed.
“There is always something new being developed within BCI, which means there’s always something new to work on, to learn about and to market. It’s exciting being able to discover each part of the business in depth and to explore every new service or solution to see the way it can be used to help all the different business clients we cater to.” – Cathryn Zhao, Marketing Manager
Finance
The Finance department encompasses the tasks of planning, organising, auditing, accounting for and controlling our finances. We are responsible for numerous tasks; from the processing of orders and invoices, to generating various reports alongside managing the relationships and requirements from external stakeholders such as governments and banks.
As part of the Finance team, we interact with team members spread across 10 countries in the Asia-Pacific. Accordingly, our department is quite special in that we operate using a decentralised team structure. On the one hand we excel in our willingness and ability to work self-reliantly, and on the other we take great pride and joy in fostering a team environment. Our department is also unique in that we consider success to be silence. The best outcome for our work is when no one is trying to get in touch with us! This generally means that everything is fine and we are performing our roles well.
“I am always impressed by my team’s ability to work effectively and efficiently, while also extending a helping hand to one another when needed. Considering the substantial distance between our team members, I think this really demonstrates a strong and healthy culture.” – Peter Rolshoven, Chief Financial Officer
Research
The Research department is the backbone of BCI – our 250-strong team is responsible for the biggest database of construction projects and industry contacts in the southern hemisphere. We source, analyse and verify information on upcoming projects before consolidating it for our clients. Through our vast network of partners, contacts and in-depth online research, we update project reports at key stages to provide timeliest information.
Based in offices across Australia, New Zealand, South East Asia and Hong Kong, our department speaks with many different stakeholders within the construction industry from international developers to local subcontractors. This allows us to gain exposure to different cultures and incredibly diverse construction industries.
Our department is unique in that researchers have opportunities to grow their skills by participating in events such as BCI Asia Awards, Fairbuilding and Breakfast Briefings, as well as BCI Economics reports and publications such as Construction+ and Futurarc. We also have management and support roles from editing project reports, to collecting field leads, to coordinating information. This wide array of opportunities makes the Research department an interesting and rewarding place to work!
“Researching a project is like putting the pieces of a puzzle together. Tracking a project from conception right through to completion, building up detail at each stage, provides incomparable industry insight and a real sense of satisfaction. It is especially rewarding to know that BCI and the projects researched help our clients to grow their businesses.” – Michelle Aizenberg, Chief Research Officer
Information Technology
The IT department has a wide span of responsibilities, ranging from the basics of working laptops and phones to developing cutting-edge complex software for our clients and colleagues. We take care of our multiple web services infrastructure and availability, office network and service infrastructure, third party services, alongside the continuous improvement and upgrading of IT services and technologies.
Our department is unique in that we are incredibly multi-cultural. Our team has come together from many countries, and collectively we speak numerous languages! Our ability to try out new technologies keeps us constantly evolving and improving, and we cultivate a strong learning attitude. In fact, most of our job candidates take tests to demonstrate their technical skills and knowledge (only 2 have ever scored 100%!). We also pride ourselves on being friendly and open team members who genuinely enjoy one another’s company.
“I enjoy the challenge that comes from working in a company that is IT focussed, and is bold enough to take on new initiatives. We are the friendliest IT team ever who are always willing to help, and we love to experiment in looking for technical improvements. This helps us to shape BCI as a modern company, fuelled by new and powerful technology.” – Nikhil Roy, Chief Information Officer
Human Resources
The HR department looks after the most valuable resource at BCI – our people! Led by our Chief People Officer, Anna Krups, the HR department consists of 15 HR professionals (Generalists, Recruiters and Administrators) working across the region to support and develop the people at BCI. We contribute to the operational running of the business through ongoing tasks such as recruitment, onboarding, training, C&B, legal… as well as working strategically with the leadership team on the long-term strategy of the business. Current HR projects include creating an engaging culture, developing a strong Employer Branding message and becoming a certified B Corporation.
As a part of the HR team, we interact with all levels of the business and work with a variety of challenges – one day really is not like the other! From liaising with candidates, running internal campaigns, researching average market salary information for budget recommendations to supporting managers and employees in the onboarding process, the HR team is essential in maintaining and empowering BCI’s people and business. In fact, we recognize the importance of our role by starting each HR meeting with a minute of silence to pause and settle the mind before beginning!
“I love the diversity of people and tasks we get to work with on a daily basis; we can see how we are making an impact and shaping the people and the organisation through our actions and activities. Working with and alongside Management to bring our Vision, Mission and Values to life is probably my favorite part of the job.” – Anna Krups, Chief People Officer
Account Management
The Account Management team is responsible for all communications with BCI members. We are the primary point of contact for logins, and offer tailored training and support to all levels of BCI memberships. We also establish whether our clients could benefit from any of our additional services, such as ESS, iFlex, Equinox, Breakfast Briefings and Appointment Setting. We consider it our role to ensure that members gain the most benefit from their purchase and profit from our service. Simply confirming that our members are trained and logging in is not enough – we go the extra distance to ensure they are successful!
The Account Management department is unique in that we are the eyes, ears and voice of BCI to our existing members, and this allows us to build long-lasting relationships. Working with a large array of businesses helps our team gain insight into how a large spectrum of sales teams and business types operate, and this insight enables us with knowledge that fuels the success of our clients.
“I enjoy the challenge of bringing on new members, and assisting long-term members as their businesses evolve. Personally, I have been involved with many of our members for years, and some I would even call friends! My clients are always happy to hear that my jokes are free of charge, as this is often of concern.” – Shannon Daniel, Account Manager
Production
The Production team is responsible for all things relating to tender documents. Our team obtain tender documents for tender opportunities from an extensive network of consultant and builder clients, before analysing and indexing them into various disciplines and document types. Following this process, our TenderManager clients can submit quotations to the relevant Main Contractors. Essentially, we organise and simplify the tendering process for builders! We also provide a printing service to builders, construction sites and consultants through the operation of our large and small format printers.
The Production department is unique in that it has thrived throughout the technological revolutions of the past 35 years. Our team evolved from Omni-Quant, which began operations in 1980 and evolved through many technological and industry phases before being acquired by BCI Media Group in 2007. When our services commenced, there was no internet, email or soft copy documents! The Production department has taken such industry changes in our stride, and consistently rises to deliver innovation to tackle this constant change.
“The immense changes that have taken place and transformed the industry have contributed in making the BCI Production department an exciting and interesting place to work. I enjoy working alongside my colleagues who have had many years of experience, and a long history with the company.” – Harold Zev, General Manager Building Services
Events
Architectural Information Services (AIS) is the architectural services division of BCI Media Group. We help connect architects and designers with relevant product suppliers and manufacturers across Australia and New Zealand through multiple platforms, including cocktail tradeshow evenings, lunchtime presentations and CPD presentations. Ultimately, we aim to provide value for both sides of the design specifier and product supplier relationship! We do this through ensuring our events are informative, relevant and educational for design specifiers while simultaneously creating an environment through which our product suppliers gain maximum brand exposure.
AIS is unique in that all our events are tailored to the relevant clients we are working with. A lot of our time and energy is spent on gaining a genuine and contemporary understanding of our target market – what is important to them, what are their goals and aspirations as well as their challenges and frustrations. Equipped with this information, we continually develop strategies for their use of our services that will help them succeed in their business endeavors.
“I really enjoy getting to know our clients and their businesses, and where we can work with them to help them reach their goals. We work with such an array of different businesses both on the architectural side and the products side, there is never a dull moment and I am constantly learning new things which makes my role exciting!” – Ashleigh Porter, AIS General Manager, BCI Academy Manager
Admin
The Administration & Subscriptions team provide and co-ordinate effective and efficient administrative support to the entire BCI operation. We are responsible for numerous tasks; from processing sales orders, renewals and invoices, maintaining subscriptions requests, day to day financial control, generating sales and financial reports as required by management, administering events and working hand in hand with the HR Department in maintaining staff wellbeing. We are the ones working in the background, ensuring the smooth running of our everyday business operations.
Aside from attention to detail, skills relating to communication and interpersonal relationships are essential for anyone succeeding in our role. We are often the first contact of the company to the outside world and the go-to person internally.
Our department is unique that in each task we perform we have the opportunity to learn. Time management on diverse duties, thinking on our feet and problem solving unfamiliar and challenging tasks sharpen our skills towards becoming a professional administration manager.
“I am delighted to work with a very dedicated Administration Team across the group, who take pride in their work. It is always encouraging to see my team strive in their multi-tasking role to ensure the success of each project. They inspire me to continue to learn and grow” – Nana Sulina, Regional Admin Manager/Singapore Office Manager.